PlayStation 5 owners report online issues following system update

Elden Ring error states servers "could not verify PlayStation Plus subscription".

PlayStation owners are reporting issues connecting to servers in Elden Ring, Grand Theft Auto, Call of Duty Vanguard and other games.

The issue follows the release this morning of Sony's new PlayStation 5 system software update.

Elden Ring fans are being greeted by an error message which states that Sony's servers "could not verify PlayStation Plus subscription".

Eurogamer Newscast: Elden Ring's first big patch detailed.

Initially, Elden Ring fans believed the game's own maintenance - also planned for this morning - was solely at fault. The planned work had seen multiplayer servers due to go offline for around an hour this morning, beginning 8am UK time.

A subsequent update on the Elden Ring Twitter account has now cautioned that "the server maintenance for PlayStation/Steam will be prolonged".

Still, users are confused why the game is displaying a PlayStation Plus error message about a subscription error. Eurogamer has attempted to connect to Elden Ring and seen the same error message ourselves on PlayStation 5:

1
'Could not verify PlayStation Plus subscription.'

Now, PlayStation owners are finding issues with other games' multiplayer servers as well, and reporting problems with their PlayStation Plus subscriptions being recognised.

It's a badly-timed issue, following last week's prolonged Gran Turismo 7 downtime. Eurogamer has checked GT7's servers today and these are still accessible.

We've contacted Sony for comment and will update when we hear back.

Will you support Eurogamer?

We want to make Eurogamer better, and that means better for our readers - not for algorithms. You can help! Become a supporter of Eurogamer and you can view the site completely ad-free, as well as gaining exclusive access to articles, podcasts and conversations that will bring you closer to the team, the stories, and the games we all love. Subscriptions start at £3.99 / $4.99 per month.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. Read our policy.

Jump to comments (1)

About the author

Tom Phillips

Tom Phillips

Deputy Editor  |  tomphillipsEG

Tom is Eurogamer's deputy editor. He writes lots of news, some of the puns and makes sure we put the accent on Pokémon.

Related

You may also enjoy...

Supporters only

Comments (1)

Hide low-scoring comments
Order
Threading
Eurogamer.net

Buy things with globes on them

And other lovely Eurogamer merch in our official store!

Eurogamer Merch
Explore our store